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FAQ's

FAQ's

Return Policy 
All Sales Are Final!

All orders ship within 10 -14 business days of purchase. I offer free repairs on all purchases. The customer is responsible for all shipping charges for repairs. 

Do you offer Live Chat support?
Yes we do! To get in contact with one of our live chat specialists, look for the Live contact us button.


How can I write a review on a product?
You can write a product review with just 4 easy steps:
On any product page, scroll down and you will see a button titled ‘Write a review.

Once you click on that button you will see an image of the product, a text box, a rating section, and three sections on how the product fits. Please fill in as much information as you’d like. You can also insert your name, where you live, your email address and other20brands that you recommend.
Then, click on the button ‘Submit your Review’ button..
Once you’ve submitted your review, it may take up to 5 business days for it to appear on the site.

How do I unsubscribe from any of your mailing lists?
There are two quick and easy ways to unsubscribe from our mailing list.
Call us and one of our customer service representatives will take care of your request over the phone.
Email us and one of our customer service representatives will unsubscribe your email address.


I tried to check out and the item in my shopping cart disappeared, what happened?
We are sorry that you were not able to complete your order. The selection on is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.


The item I want is out of stock. What do I do now?
We are very sorry that the item that you need is out of stock. Visit our website daily to find the latest updates of our collections.


Payment Information
We accept international credit, Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express.
On the checkout page, there will be a billing and shipping section. Please do the following:
For the billing information
Enter your street address on Address Line 1.
Enter your City, County or Province, and Postal Code on.
Enter your Country for the city.
Enter the state.
Enter the zip code.
For the shipping information
Please enter the correct information in the appropriate field.
Do you charge sales tax on any item? 
Any applicable tax will be calculated on your merchandise total and displayed on your final order confirmation.


What forms of payment do you accept?
We currently accept PayPal, Visa, MasterCard, Discover,  American Express and Quadpay.

What are cookies? Do I need to enable cookies on my browser?
A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.You need to enable cookies on your browser to enjoy all the shopping features.

For more information about how we use cookies, See Our Privacy Policy.


Are there any benefits to having an account with you?
You will have access to the following information:
- Account Information
- Order History
-Wish List
- Email Subscriptions
- Coupons and Gift Certificates
-Early Access to Sales

 Do you offer wholesale pricing?
Yes! For assistance with wholesale purchases please email us: info@mytwistedwrist.com or Text: (804)551-9893